CASE STUDY · CARINGBRIDGE
Rebuilding CaringBridge for every screen
Rebuilding CaringBridge for every screen
Rebuilding CaringBridge for every screen
A responsive redesign and platform migration that made it easier for people to share updates, find support, and stay connected through health journeys.
A responsive redesign and platform migration that made it easier for people to share updates, find support, and stay connected through health journeys.
OVERVIEW
A platform migration with people at the center
A platform migration with people at the center
CaringBridge undertook a full website redesign alongside a platform migration to modernize the experience and create a scalable foundation for future growth. I partnered across design, product, and engineering to help ensure the new experience was usable, consistent, and ready for implementation.
CaringBridge undertook a full website redesign alongside a platform migration to modernize the experience and create a scalable foundation for future growth. I partnered across design, product, and engineering to help ensure the new experience was usable, consistent, and ready for implementation.
ROLE & COLLABORATION
A collaborative product designer across the full delivery cycle
A collaborative product designer across the full delivery cycle
I worked alongside product, design, engineering, and external partners to carry the redesign from evolving concepts into a cohesive, responsive experience. My contribution was rooted in making the right details clear—across flows, states, and real-world implementation.
I worked alongside product, design, engineering, and external partners to carry the redesign from evolving concepts into a cohesive, responsive experience. My contribution was rooted in making the right details clear—across flows, states, and real-world implementation.
MY RESPONSIBILITIES
• Partnered on responsive flows and interaction states
• Clarified information hierarchy and edge cases
• Translated design intent into implementation-ready details
• Conducted UX reviews during development
• Helped refine the experience through feedback and iteration
COLLABORATION
I worked in close partnership with product managers, engineers, fellow designers, and external design collaborators. Together, we balanced user needs, technical constraints, and a consistent experience across every screen size.
THE PROBLEM
A legacy experience that made essential tasks harder
A legacy experience that made essential tasks harder
The existing website suffered from inconsistent UI, complex navigation, unclear information architecture, uneven responsiveness, and technical limitations that slowed iteration. These issues created friction for people trying to share updates, navigate posts, and engage with support features.
The existing website suffered from inconsistent UI, complex navigation, unclear information architecture, uneven responsiveness, and technical limitations that slowed iteration. These issues created friction for people trying to share updates, navigate posts, and engage with support features.
DESIGN STRATEGY
Structure first. Then a responsive system.
Structure first. Then a responsive system.
Information architecture redesign
Information architecture redesign
We regrouped related content, clarified pathways, and reduced the steps required to complete high-value tasks. This made the site easier to scan, understand, and use in emotionally demanding moments.
We regrouped related content, clarified pathways, and reduced the steps required to complete high-value tasks. This made the site easier to scan, understand, and use in emotionally demanding moments.
Responsive design strategy
Responsive design strategy
I helped define responsive behaviors that preserved content hierarchy and interaction clarity from desktop through mobile, ensuring visitors could transition across devices without losing context.
I helped define responsive behaviors that preserved content hierarchy and interaction clarity from desktop through mobile, ensuring visitors could transition across devices without losing context.
DELIVERY & OUTCOMES
Making a new system real
Making a new system real
The redesign included a full platform migration, requiring close collaboration to turn design intent into implementation-ready solutions. I supported engineering through responsive states, interaction details, edge cases, and regular UX reviews to keep the experience coherent as it moved into production.
The redesign included a full platform migration, requiring close collaboration to turn design intent into implementation-ready solutions. I supported engineering through responsive states, interaction details, edge cases, and regular UX reviews to keep the experience coherent as it moved into production.
Impact
Impact
The new foundation improved navigation clarity, delivered a more consistent experience across devices, and gave the team a stronger base for future feature development. It reinforced how close design–engineering partnership and ongoing quality review make large migrations more successful.
The new foundation improved navigation clarity, delivered a more consistent experience across devices, and gave the team a stronger base for future feature development. It reinforced how close design–engineering partnership and ongoing quality review make large migrations more successful.